Oracle E-Business Suite Functional Support

Functional Support provides our clients with support for both the functions of the Oracle modules in use and the business processes that those functions represent – for example answering ‘How do I..?’ queries.

We support clients who operate applications across the Oracle E-Business Suite including all the main financial ledger applications (GL, AP, AR, FA and CM, iExpenses), Purchasing and iProcurement, Human Resources and Payroll, Supply Chain and Logistics.

Our functional support service includes;

• Support for all current Oracle Applications modules
• Resolution of errors in Oracle Applications
• Support of the System Administration role
• Provision of “How to…?” advice
• Providing explanations as to the root-causes of issues logged
• Active management of Oracle Service Requests (SR) relating to application function
• Investigation of data corruption and lack of integrity
• Advise on best-practice and use of the applications
• Advise on accepted and proven workarounds, as temporary fixes

Click here to see some case studies

“We have been impressed by Mokum’s early recognition of upcoming patching and application development, and their high level of expertise at first-line-support level”

Nick Skelsey. IS Director, UNITE